Nelsonwood's Policy Page
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Payment Policy |
PayPal, Major Credit Card (processed by Square), and checks are all accepted. Payment by check will delay the deliver of your purchase. Funds will need to be received and cleared before shipping purchased item.
Sales Tax will be collected for Texas sales |
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Changes to order
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Changes to an order that cause an increase in the sale price may be subject to a 2.50 fee.
Please review your order before submitting. |
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When will my hook ship
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Hooks are made to order. I make them as they are received. So there are always a lot of hooks in different stages of production. It usually takes between 4-5 weeks to run a hook through the process. But can take a bit longer with a heavy work load. They will then ship USPS or your selected shipper.
I do my best to produce your hook in a timely manner. These are custom made hooks, crafted by hand, one at a time, by one man. So please bear with me, I will do the best I can. If you need a hook really fast I do have ready to ship hooks. They will be in the ready to ship section if available. Purchasing a "Ready to Ship" hook and a "Made to Order" hook together, will delay shipment of the "Ready to Ship" hook until the "Made to Order" hook is ready to ship. If you need it quicker then ready to ship please check out my gift cards. They are purchase through site and an email will be sent to receipt with gift card code. |
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Shipping Policy |
I ship all Domestic shipments through United State Postal Service, USPS Ground Advantage which has a 3-6 day delivery time. If you need it quicker or shipped by another carrier there will be additional charges. Once a purchase is paid and cleared, item(s) will ship on the next business day If ready to ship. Most items are made to order, so item will ship once it's made (items are made in the order they were received). Shipping inside the United States is free using USPS Ground Advantage and will have delivery confirmation. You can purchase shipping upgrade to Priority or Express when checking out.
Shipping outside the United States. I use USPS First Class International Package Service, there is limited tracking/no tracking once your package leave the USA (depends on destination). If tracking is need you will need to select USPS Priority Mail International. Shipping amounts vary by country and will display once information is inputted during checkout, insurance (available in separate listing, import fees and taxes will be paid by the purchaser. Shipping Charges are nonrefundable and full shipping charges will be deducted from all returns, even if your shipping was free. Please make sure your delivery address is correctly listed. Your shipping label will be created from this information. |
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Return Policy |
I will give refund/store credit for items returned, but I must be contacted within 24 hours of receipt. You must contact me prior to returning, Item must be returned within 10 days. Returns must be in original packaging and condition. Refunds will not be given for items damaged in shipment.
Return shipping will be paid by the customer unless Nelsonwood is at fault then a return label will be sent. Color variation and wood voids (burls) are not a reason to return. The items sold on Nelsonwood are made with wood and casted material. Variation will occurred and are not considered defects. Shipping Charges are nonrefundable and full shipping charges will be deducted from all returns, even if your shipping was free. Returns may also be charged a return fee to cover non refundable charges that nelsonwood incurred collecting payments (PayPal/Square) from your purchase. International Customers Failure to collect package from customs will result in a cancelation of you ability to return, No refund or credit will be given. All custom orders are final and non returnable. |
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Privacy Policy
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This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services. This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect to fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Why I Need Your Information and How I Use It I rely on a number of legal bases to collect, use, and share your information, including: To provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and For the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. Information Sharing and Disclosure Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me For purposes of EU data protection law, I, Bryan Nelson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected] 
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